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How is Rosetta Papers different from other invitation companies
I have seen online?
Rosetta Papers was founded to fill a unique need in the custom
invitation and stationery market – a one-stop shop for searching,
finding, proofing, and purchasing personalized paper products online
without ever having to leave the comforts of your home or office. Finding
the time to locate and visit a store, then look through book after book
for hours just isn’t feasible
Rosetta Papers offers a wide variety of customized invitations, stationery,
holiday cards and announcements through an extensive selection of the
industry’s leading brands. The products we offer are carefully
chosen, encompass a broad range of prices and styles for all occasions,
and most importantly, maintain the highest level of quality and elegance.
Additionally, Rosetta Papers’ interactive web design allows you
to view your selections and personalize text, typestyle, and color,
thereby creating a real-time preview before making your purchase. Whether
you are ordering wedding invitations, baby announcements, holiday cards
or personalized stationery, Rosetta Papers will make certain you are
comfortable and confident that when you receive your order, it is exactly
what you expected.
How do I get in touch with you to ask a question?
Paper Consultants are happy to help you with all of your invitation
and stationery needs, and is available to help answer any questions
on product, printing, wording and more. Contact us at email@example.com,
and we will respond to your e-mail within one business day. RosettaPapers.com
is an internet-based retailer. Although all orders must be made
through our website (www.rosettapapers.com),
we are happy to meet with you if you happen to be in the New York
City area. Call our toll free number, 800-936-2075, between
the hours of 10:00 a.m. to 6:00 p.m. (EST), Monday through Friday
to set up an appointment.
What product lines do you carry?
We presently carry the following printers:
- Carlson Craft
- Chatsworth Collection
- Embossed Graphics
- Inkwell - Everyday
- Inkwell - Holiday
- Pen at Hand
- Polka Dot Pear
- Stacy Claire Boyd
- Sweet Pea
Please check back with us periodically, as we anticipate this list
will continue to grow.
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How do I view items online?
Rosetta Papers has developed a step-by-step, easy to use process
that provides access to thousands of invitations and helps narrow
your options by specific criteria, including brand, occasion, price,
and many others.
Shopping by brand or occasion are the two simplest
ways to find the right item for you, as these can be found directly
from the home page. A drop down box on the left side of the home page allows
you to search by brand. Also on the home page are links to the
five major occasions (wedding, baby, corporate, holiday, stationery). If
you have a more specific occasion in mind, a second drop down box
on the left side of the home page allows you to search by occasion
as well. To complete a more detailed search, the home page includes
a link to the “Advanced Search” option. Search
items included on this page include brand, occasion, price, style,
printing time, paper-weight, and/or item number.
Once you have completed your search and selected an item that fits
your needs, RosettaPapers.com interactive web design allows you to view
your selections and personalize text, typestyle, and color, thereby
creating a real-time interactive preview before making your purchase. To
create an “Interactive Preview”, simply click on an item
you would like to view. Our “Interactive Preview” function
will walk you through an easy step-by-step process giving you snapshot
of what your order may look like. Whether you are ordering wedding
invitations, baby announcements, holiday cards or personalized stationery,
Rosetta Papers will make certain you are comfortable and confident in
placing your order.
The text entered into the “Interactive Preview” will be
used for printing the final order, so please proofread and confirm the
accuracy of your text’s content, spelling, and grammar. The
proofing function is intended to provide you a mock-up of your final
order, but minor variations such as placement, spacing, size, and
color may occur.
Actual proofs from the printers may be obtained prior
to final printing of your order with a minimal additional fee of
$15 per proof. This
can be requested during the “Interactive Preview” process.
How do I place an order?
Once you are comfortable with
your item selection, layout, and wording, the last step in the “Interactive
Preview” will allow
you to select your quantity and add your item to your shopping
will be able to edit your order at any point until your actual
The next step in the order process is shopping cart checkout.
At this point (after you have completed shopping), if you already
have a customer account with RosettaPapers.com, you will be asked
to log in. After successful login, we will have your billing
and shipping addresses, and only ask that you re-enter credit card
information during checkout for your security and privacy to complete the order. If you are a first time RosettaPapers.com
customer, we ask that you create a new customer account at the
time of purchase. Special discount codes can be entered during
the checkout stage.
RosettaPapers.com accepts only three types of credit cards as a
form of payment - Visa, Mastercard, and American Express. Sales tax on orders shipped outside of Texas will not be charged. For orders shipped inside of Texas, sales tax of 8.25% will be charged.
Once you place an order at RosettaPapers.com, you will receive a
confirmation email that will include your order number in addition
to the specifics of your order.
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Why should I register for a customer account?
Importantly, you may browse
RosettaPapers.com without creating a customer account, telling us
who you are, or revealing any personal information about yourself. Individual
users visiting the site will remain anonymous unless you voluntarily
tell us who you are. However,
there are many advantages to signing up for a customer account with
When you register to create a new account, you may be requested to
provide basic information including your name, email address, mailing
address, and/or phone number. This information allows us to maintain
a high level of customer service and satisfaction by allowing for easier
checkout and a more efficient processing of transactions. We do
not save credit card information in our database for your security
A very helpful feature unique to members of RosettaPapers.com is
access to a Wishlist. This Wishlist allows you to save your favorite
items to your personal customer account, which can be very useful
if you are having a hard time deciding between several invitations,
or if you would like to log in at another time to complete your order.
Additional features provided to our members include access to previously
completed orders, the ability to check on current order status, option
for inclusion on our mailing list (which from time to time will offer
discounts), and more.
What is your shipping policy?
For orders from RosettaPapers.com
that are shipped within the Continental United States, shipping costs
are based on the dollar amount you order, as shown in the table below. “Order
Value” is the
total retail price of the product and services ordered. Due to the
fact that Rosetta Papers’ products are shipped from various vendor
locations, shipping times may vary depending on your geographic region.
|Order Value ($ Retail)
(After Order is produced)
|3 - 7 days
|$200 or less
|$201 – 500
|$501 - $1000
||+ $9 *
||+ $27 *
||+ $32 *
||+ $45 *
||* per additional thousand
Please note that shipping times may very slightly during the holiday
season (October 1st through January 1st).
International, Canadian, and other orders (including Alaska and Hawaii)
will be charged shipping based on the package size, weight, and final
destination – which will be calculated once the order is complete. Duties
and customs charged by the country the package is being shipped to are
the responsibility of the purchaser.
Transit time is 3-7 business days after processing. Printed
orders take 5-10 business days to process unless otherwise noted.Third Day Air
Third Day Air
Transit time is 3 business days after processing. Printed orders
take 5-10 business days to process unless otherwise noted.
Second Day Air
Transit time is 2 business days after processing. Printed
orders take 5-10 business days to process unless otherwise noted.
Next Day Air
Transit time is 1 business day after processing. Printed orders
take 5-10 business days to process unless otherwise noted.
Rosetta Papers ships Monday - Friday (not on national holidays or weekends),
and does not ship to PO boxes.
Rush services can be accommodated for most orders
for an additional charge, which varies among the different printers. Please
contact us during our normal business for more information.
How long does it take to print my order?
Printed orders take 5-10 business days to process unless otherwise
What is your return policy?
All items purchased on
RosettaPapers.com are drop shipped directly from the manufacturer
to you. If your order is received and includes
a printing error, please contact Rosetta Papers within 3 business
days of receiving your order. Orders that need reprinting (due to a
manufacturer error) will not result in any additional charges to
the customer and will be given precedence over other orders. If the
mistake is a customer error, we will reprint the order to your satisfaction.
However, in this case you will be responsible for the cost of the reprinted
order and additional shipping.
Is there a cut-off date for ordering Holiday cards?
The cut-off date for ordering Holiday cards varies by vendor, but
at the latest is December 15th (keep in mind shipping can take up
to 3-7 business days, in addition to the 5-10 business days for
printing). We highly recommend ordering Holiday cards in September
or October to avoid any delays that may arise due to the busy holiday
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If my order includes a personal photo or artwork, is there an
Please email us for specific pricing and limitations. Some
basic procedures are as follows:
Add approximately $35 per scan for scan-ready artwork. The price
most likely includes one proof for your approval. “Scan ready” means
clear, clean, black and white line art with no shades of gray. Please
be aware that as artwork is reproduced, a certain amount of detail may
be lost. Because we assume no responsibility for original artwork,
we recommend that you send us a copy of the original that is of reproduction
Add approximately $45 for the service of scanning your photograph
as a halftone. This price most likely includes one proof for your
approval. Please send us a high-quality black and white photo
for the best reproduction. Flat printing provides the highest
quality photo reproduction, so unless you specify otherwise, photos
and any text on the same side of the card will be flat printed.
If my order requires special or complex typesetting, is there an extra
If your text is particularly complex, please fax it to us for a formal
quote. If we notice an unusual degree of complexity in text or
layout, we will call you with the additional charges before processing
your order. For typesetting service in a foreign language using
the English alphabet and associated accents or Hebrew, add approximately
$25 per order. This price most likely includes one proof for
your approval. Please email us for specific pricing and limitations.
Is it possible to add a second color of ink or print on
the back of my invitation?
A second color of ink or second
side printing can be accommodated on most items. There is a typically
a set-up charge plus item charge for such requests. Please email
us for specific pricing and limitations.
I have a special color ink I would like to use in my invitation.
Can you accommodate this?
If you want a special color ink,
it can be accommodated on most items as long as you supply us with
the Pantone Matching System (PMS) number. If you supply us with
a printed sample of the color that you would like matched as closely
as possible, we will come very close, but cannot guarantee a perfect
match. Please email us for specific pricing and limitations.
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What type of printing is used?
Five types of printing are available at Rosetta Papers. Make
sure to review which method is available for your item on the product
is the most formal of printing methods, through
which the letters appear slightly raised. An indention typically
forms on the back of the paper from the pressure. An engraving
plate (an etched steel die) used to create engraved type or images.
is a beautiful, but more expensive printing
alternative to engraving. The labor-intensive method dates back
to the fifteenth century and involves inking an image to produce
an impression – the impression is transferred by placing
paper against the image and manually applying pressure. The images
and typeface appear precise—individually “stamped into” the
paper—and very rich in color. Letterpress is great if you’re
using unusual paper, motifs, typeface, or want to play around with
pigments. Comparatively, engraving and thermography restrict the
is probably the most popular print method (it’s
less expensive than engraving.) A heat-based process fuses ink and resinous
powder to create raised lettering. It’s virtually indistinguishable
from engraving work. The subtle differences: thermographed text
is slightly shiny and the back of the invitation remains smooth
is generally computer generated and the least
is an inkless raised-impression style
created from a die and adds a beautiful accent to an invitation.
It is appropriate for monogramming and return addresses on envelopes.
How do I check the status of my order?
Upon placing your order, you will receive an order confirmation and
order number via e-mail. You will also receive an e-mail confirmation
when your order ships. You may log in to your personal customer account
at any point to check the status of your order.
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Should I order a proof for my order?
RosettaPapers.com has an interactive web design that allows you
to view your product selections and personalize text, typestyle,
and color, thereby creating a real-time preview prior to order
placement. The text entered into this “Interactive Preview” will
be used for printing the final order, so please proofread and confirm
the accuracy of your text’s content, spelling, and grammar,
and double check all the important event details! The “Interactive
intended to provide you a mock-up of your final order, but a professional
typesetter from the stationery manufacturer will do the final and
exact layout of your order, so minor variations such as placement,
spacing, size, and color may occur.
If you would like a professionally typeset proof from the printer,
one can be requested during the “Interactive Preview” procedure.
As soon as the proof is available, the black and white image will be
e-mailed or faxed to you.
How much does a proof cost?
For an e-mailed or faxed proof of your order from the printer add $15
When is it mandatory to order a proof?
RosettaPapers.com requires all orders of a quantity of greater than
200 items or orders that include a foreign language to order a proof.
Can I see a sample of the stationery prior to ordering?
Yes, for a small
fee. Please contact RosettaPapers.com by email during regular business
hours to request a sample. It will be helpful to have the product
number and vendor name available when requesting your samples.
forms of payment do you accept?
RosettaPapers.com accepts only
three types of credit cards as a form of payment – Visa, Mastercard,
and American Express. Sales tax on orders shipped outside of Texas will not be charged. For orders shipped inside of Texas, sales tax of 8.25% will be charged.
Is it safe to use my credit card?
We use sophisticated encryption technology whenever receiving your
personal information on RosettaPapers.com, and will take all reasonable
measures to prevent the loss, misrepresentation, or alteration of this
information. For security purposes, your credit card information
will not be saved on our server, and we ask that you re-enter your credit
card information each time you submit a new order.
RosettaPapers.com cares genuinely about the protection of your
personal information and is committed to respecting your privacy. In
order to maintain your privacy, we will not to share your information
with other companies or contact you for marketing purposes by mail,
telephone or other avenues of solicitation without your expressed consent.
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